2009 December :: IntelliAdmin - Remote Administration For Windows

Remote Control 4.3 Released

Posted by Joel Sundquist on December 16, 2009 with 6 Comments

We have just released a new version of Remote Control 4.

This release fixes one bug that we found:

-The automatic install from older XP machines, and 2000 machines to newer Vista and Windows 7 could not complete (fixed)

In addition we added a new feature that allows you to override the default settings used when the server is pushed out automatically:

Remote Control 4.3 options

I know that some of you have your own in-house intranet websites that launch the remote control client. We have added these three command line options to support the new install settings:

InstallServerTrayIcon – Indicates the default setting of the server tray icon when the client installs the server software (TRUE/FALSE)

InstallShowUninstall - Indicates that when installing the server, show an entry in add/remove programs if set to true. (TRUE/FALSE)

InstallShowConfigureButton – Indicates that when installing the server, the configure button should be displayed if set to true. (TRUE/FALSE)

If you are a current customer, you can simply go into your old order confirmation email and download again

If you want to play around with a trial version, you can get it from here:

http://www.intelliadmin.com/setupex.exe

Filed Under: Remote Control, Tools, Utility

Troubleshoot Windows 7 with the “Problem Steps Recorder”

Posted by Steve Wiseman on December 9, 2009 with 2 Comments

While digging around, I found this very cool utility included with Windows 7. It is called “Problem Steps Recorder”.

The program allows you to record a set of actions, and then save it as a zip file, and allow someone else to see what you did.

This is perfect when trying to troubleshoot an issue, but you don’t have the ability to use remote control, or have access to the computer.

If you want someone to record their steps, you have them simply type the letters ‘psr’ in the start menu search:

Problem Steps Recorder Launch

See the psr.exe at the top, run that, and you can start recording. Make sure you right click and run it as administrator if you have any applications you want to show that also run as administrator

Problem Steps Recorder As Admin

Once you are ready to start recording your steps, hit the record button

Problem Steps Recorder Start

In my little test, I launched the Remote Desktop Client, and tried to connect to a problem server. When I had the error I even wrote a little note.

When I was finished, I stopped the recorder, and it saved the entire session as a zip file

It is pretty good at keeping that file small. The file could be emailed, and opened. Inside the zip is a ‘mht’ file that can be viewed with Internet Explorer.

You can see with my test record below, it shows screen shots for each click, and descriptions:

Even better, it provides a text description below all of the shots, with any notes that were added during the record.

Here is an excerpt of mine:
... Problem Step 7: User Comment: "See - this is where I cannot connect!" Program: UI Elements: ...

In short, it is an awesome little utility built into Windows 7. It can save you tons of time when trying to diagnose something from far away, and the person using it does not even need to know how to take a screen shot.

Original Article from www.networksteve.com

Filed Under: Tools, Windows, Windows 7

Convert mailboxes to pst files in Exchange 2003

Posted by Steve Wiseman on December 2, 2009 with 4 Comments

Mike wrote in, and asked:

“Steve, We are working on a move from Exchange 2003 to a hosted Gmail solution. We will be using Outlook 2007 to access the Gmail accounts. I have not had much experience with Exchange 2003 – is there any way to convert those Exchange mailboxes to PST files without going to each account manually with the Outlook client?”

Very good question. That is one way to do it. You could login as each user, open outlook, and then export the users mailbox data to a PST file. Then you could use it for your Gmail IMAP account.

There is an easier way (Which is what you were hoping), since opening Outlook for each user could be very time consuming.

A free tool from Microsoft called ExMerge can do the trick.

To begin the export of your mailboxes, you will need to download it from here:

ExMerge Utility for Exchange 2003

Download the file, and execute it. The program will extract files from an archive.

ExMerge Files

You will need to get to your Exchange server, and place the files in this folder:
c:\Program Files\Exchsrvr\bin
Exchange Bin Folder
From that folder, run the ExMerge.exe application.

Press next, and it will give you two options. We want the second option…since we are only pulling data out of the server:

ExMerge Step 1

Press next. It will ask if you want to extract, or import. Pick extract (option number 1):

ExMerge Extract

Press Next and you will be asked for the server name. Enter the name, and press next (More than likely you will not need to enter the DC name, or an LDAP port number)

If you have more than one Exchange store, you can select it here. In my screen shot…I just have our main store.

Select Exchange Store

Click next, and you will be shown a list of mailboxes. I blocked out my list since it is from a live server. Don’t want to publish names and account IDs:

Select Mailboxes