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Remote support without the monthly fees

Post image for Remote support without the monthly fees

by Steve Wiseman on June 12, 2013 · 10 comments

in Terminal Services,Tips,Tools,Windows


There are lots of remote administration solutions out there. If you want to easily control computers outside your network, it always includes an annoying monthly fee.

It is understandable. Someone needs to run those servers, maintain them, and hide the complexity from you.

You are different. You are smart enough to run your own server. Heck, the up-time of your machines is better than most of the big services out there.

Why can’t there be a solution that lets *you* control the system, and have the sensitive traffic go through your servers – and not some machine up in the cloud?

We have the answer. It is our self hosted Remote Control Enterprise edition.

I am excited to tell you how it can save you time, and make your job easier.

Access From Anywhere

Once you add a computer to the system, you can easily access it from anywhere using a web browser.

Need to work on a machine in the design department from your house? No problem – it is just a few clicks away:

Control From Anywhere

Easily handle support requests

Ever get a support call from a customer, client or co-worker and wish you could see what is on their computer, but they don’t have any software installed that can make it happen?

With the new support request feature you can easily get access to their computer quickly:

Support Requests

The remote user installs a simple helper application that makes it all happen. When you disconnect, it will automatically remove itself from their system.

Monitor users without them knowing

It is bound to happen when working in IT. You get a request to monitor a user because management suspects they are doing something wrong on their computer. With the new “Watch” mode you can monitor a computer without alerting the remote user

The viewer will turn red, so you can easily tell when you are in watch mode.

Best of all, access to this sensitive feature can be tightly controlled with the integrated security policies

Remote Desktop and Terminal Server support from Windows XP through Windows 2012

You have a bunch of terminal servers, and then a ton of desktops throughout your network. Now that Microsoft took your best RDP support option away in 2012 (Shadowing), what are you to do?

Enterprise Remote Control can handle it.

You need to support Joel in engineering but you have a problem. His support issue is not on his desktop, but inside a remote desktop session.

To top it off you have 5 terminal servers and have no idea which one he is on.

Instead of digging around trying to find him, you can do it in seconds by just typing his name:

RDP Sessions

Click on control and you are sharing the RDP session with him.


All communications are encrypted using SSL, and 256 Bit AES. That is just a start. We have added unprecedented control. You can setup user accounts that have limited access to the system.

Need to give Bob in finance access to only three computers on your network? No problem

Want to force all administrators to ask permission before connecting to the president’s computer? Easy.

Cost effective

The licensing is very simple. Per administrator, with an unlimited number of computers. When we say “per administrator” this is concurrent. In other words, if you have 10 administrators but only 3 of them will need to use it at one time – then you only need 3 licenses. That sure beats a monthly fee doesn’t it?

Special pre-order offer

The beta will start next week, and will be ready for download. The server software is compatible with 2003, 2008, and 2012. Smaller networks (Less than 20 computers) can use a Windows XP, or a Windows 7/8 machine.

Pre-order today and you will receive

-A license for the current version of Enterprise remote control

-One year of free maintenance which includes email support, and free upgrades (Usually $99 per administrator)

-$549 Per Administrator, which is $50 off the per administrator price

This is a limited time offer that will only last until the final version is released in July.

60 Day money back guarantee. If you are not satisfied with the product we will return the full amount, no questions asked – really!

Click and purchase now

Note: The support software allows you to control computers running these versions of Windows:

Windows 2000
Windows XP
Windows 2003
Windows Vista
Windows 7
Windows 8
Windows 2008
Windows 2012

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{ 10 comments… read them below or add one }

1 Jennifer June 13, 2013 at 10:05 pm

Fantastic steve. Can’t wait to try the beta

2 Mr Chen June 14, 2013 at 10:30 am

I can’t wait to try this steve! How much for current Enterprise edition customers to upgrade?

3 Steve Wiseman June 14, 2013 at 10:31 am


All current Enterprise customers will receive this as a free upgrade. No charge at all. We are also working hard to make the upgrade process smooth and painless.


4 User June 14, 2013 at 4:51 pm

Great news can’t wait to test new version

5 Nav June 19, 2013 at 1:13 pm

Hi Steve,

We have a multi-domain environment means one root domain with several child domains. Can this tool be used to manage any/all computers in root and child domains?


6 Steve Wiseman June 19, 2013 at 1:33 pm

Yes it can. The authentication is managed at the Enterprise server, so in this situation you could create stand alone user accounts for controlling computers.

The domain that the computer you are controlling…does not matter…since all authentication is handled at the Enterprise server.



7 Mark June 19, 2013 at 1:56 pm

Can you file transfer while remotely connected? We have several instances where we need to file transfer from our machines to the remotely controlled machine. Will this software allow that?

Thank you!

8 Steve Wiseman June 20, 2013 at 1:48 am

Hi Mark,

Not yet. We are working on it, and should have an update that includes it later this summer.

9 Akber Alwani June 23, 2013 at 4:32 am

Dear Sir,
I have looked at your website it says
One year of free maintenance which includes email support, and free upgrades (Usually $99 per administrator)

-$50 off the per administrator price

Mean the Admin license is just 49$ but when I go for order it is showing more than $1000, what is this. Are you trying to deceive people with advertisement.

10 Steve Wiseman June 27, 2013 at 11:17 am

Hello Akber,

It is $599 per administrator for the Enterprise edition. With upgrade protection it would be $599 + $99, which comes to $698

With $50 off the price is $549…which is a steal when you consider how much this would cost if you had to pay monthly fees.

I am not sure where you are getting $49 from since we don’t have any product that costs $99

I have updated the article to make the pricing more clear.



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