Hotfixes are patches Microsoft has released but has not done enough regression testing to make sure they are perfect. Many times you will come across a KB article that describes a bug or problem and find out there is a fix…a Microsoft Hotfix.
This means you need to call a 800 number, tell someone the KB number and they will email you the patch. It is totally free, and they don’t ask you anything else but the KB number and your email address.
It is not hard to call MS and get the free fix, but honestly this can be a real pain…especially if you only have an Internet connection and no easy access to a phone. It might sound silly – but it is a reality. I have been in many server rooms with no phone access (Cell or land line)
Microsoft has heard the chorus of complaints, and they now allow customers request hotfix patches via the web. The submission form can be found here:
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix
Simply fill out the form, and you will receive the hotfix via email within a few minutes.