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How your users can easily report their system information to you

Post image for How your users can easily report their system information to you

by Steve Wiseman on March 1, 2013 · 18 comments

in Free,Tools,Utility


Last year we released a tool called ‘SystemInfo’ that would allow users to easily see their local IP address, and other system information.

It can really save time when supporting users over the phone. Instead of telling them to click on start, then control panel, and trying to guess which version of windows – you can tell them: “Click on the star down by the time”:

system info icon

When they click it, all of the current info is displayed:

System Info Interface

David asked us this week if we could add the computer uptime:

“… I am sure you get bombarded with feature requests… but a great one would be ‘uptime’. Nothing brings joy to me as much as asking a user did you reboot? And then finding out their computer has been on for 28 days and calling them on it, the replies are priceless!”

What a great idea. We went to implement it, and found that there was no room left on the form. So while we were in there we cleaned it up, and freshened up the interface.

The new version will tell you when it is looking up your public ip:

Public IP Progress

As you can see in the first screen shot, we added David’s request…the system uptime:

System Uptime

These command line options you can use to change the view:

/no_public_ip – Disables the public IP option. Important if you don’t want the program to hit our servers when it is run

/no_url – Removes the IntelliAdmin link at the top of the main form.

/no_exit_menu – Removes the exit menu.

You can get the new version from here:


It is free for commercial or personal use.

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{ 18 comments… read them below or add one }

1 Bob Selff March 2, 2013 at 10:03 am

Steve, The Windows O/S version and the uptime are great, the only issue I see is that the O/S does not state the SP level.

2 Smith March 3, 2013 at 11:54 pm

Great tool steve. Keep up the great work

3 Steve Wiseman March 3, 2013 at 11:54 pm

Very good point Bob. I will make sure I put it in our tracking system so we can put that in the next build.

4 Jennifer March 4, 2013 at 12:51 pm

What a nice and simple app. We have been using this since V1, and love the update. Thanks for providing totally free stuff like this with no strings attached.

5 Mark de Jong March 7, 2013 at 7:36 pm

Now if you could add “Password Expires in x Days” and Logon Server, it would be perfect.

6 SUSHANT DASURI March 30, 2013 at 2:20 am

can u also add computer hardware details like cpu, memory, harddisk etc in this tool

otherwise it is a great tool!!!!


7 Will April 26, 2013 at 11:19 am

That’s what I was looking for! Thx!
Please add the possibility to open the tool via shortcut (without the necessity to use the tray icon). I would like to tell the users to simply press a keyboard shortcut.

8 Steve Wiseman April 26, 2013 at 11:35 am

Hi Will,

Excellent request! I will make sure we put this on the list for the next version.



9 Eplaus May 7, 2013 at 12:39 am

Is there a way to get this in vbs or other not exe format? Great tool by the way.

10 Steve Wiseman May 9, 2013 at 9:30 am

Hi Eplaus,

vbs is not sophisticated enough to do something like this…so at this time we don’t have anything in that format.

11 Brandon Allen August 8, 2013 at 12:56 pm

1 have 2 feature requests. One is relatively simple and the other may be WAY out of scope.

1 A.
A single button to compose an email in outlook withal the correct info.
1 B.
A command line option to specify a to address to be populated so the user doesn’t have to put one in.

Make an option to send write this info to a log somewhere on the network. We could even send it to a database but then we may be stepping WAY off the path here.

12 John August 23, 2013 at 11:30 am

Hi Steve,

Awesome program, but how come when you press ok, it closes the program? Can you please change it so when you press ok, it will minimize the program to the system tray?



13 Steve Wiseman August 23, 2013 at 11:35 am

Hi John,

You just need to launch it with the /tray option.

We updated it with more features, and this was one of the changes.

Here is the latest article on systeminfo.exe:



14 ioamous November 20, 2013 at 11:12 am

Thank you very much Steve, it’s perfect.


15 h_sar December 2, 2013 at 2:38 am

Thank you. It’s a nice simple application. I want to request to add below options:
1-when we run it, it dirctly sets on systemtray.a checkbox is good idea so after run and minimize it, it puts on systemtray.
2-Shows DNS and Gateway IPs.
2- Ping and nslookup can help for a simple test.

Best Regards,

16 Tom May 5, 2016 at 9:42 pm

Hi Steve,
Just found this little app and it is perfect for us.
2 feature request if possible.

1. Extend Windows Version to see Win 8.1 & 10

2. Extend the command line arguments to hide the other settings


17 Sharon August 1, 2016 at 12:54 am

since we are all pretty much forced to upgrade to windows 10, it would be great to have it reporting that version of windows in your app. It appears to go up to Windows 8 only.
Its such a great app, it would be a shame if you didn’t update it with new OS versions.
Thanks in advance

18 Steve Wiseman August 1, 2016 at 1:58 am

Hi Sharon,

We do need to update this. MS pulled a switch on us as the beta versions of 10 did report properly. When they put out the final release you had to include a special file during the compile process to tell windows “Yes I am aware of windows 10” Then and only then would the version api report properly. Their plan is to phase out the version api all together. They don’t want us pulling the version number at all. So there may come a time when we can’t even show it. Their reason behind this is too many developers writing version dependent code ?!? Which many times is needed since they change or break API interfaces between versions.

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