Yesterday we released a new version of Enterprise Remote Control.
This build fixes some long standing issues that were very tough to isolate:
Issue: Agents would take a long time to reconnect if the DNS server settings were changed, or the DNS server was down.
Resolution: A complete change was made to how the agent connects so it does not cache bad DNS settings for too long
Issue: In the case of an agent behind a 3g connection, or VPN connection…sometimes numerous disconnect/reconnect operations would create duplicate entries and possibly keep the agent offline indefinitely
Resolution: The agent was changed specifically to deal with these type of connections. We setup a test lab here with our own 3g and vpn connections that are constantly taken up and down. After a significant amount of testing, and help from beta testers the issue has been resolved
Thank you to Brian and Matthew for the time and effort they put in to help us pinpoint these issues.
You can get the latest download from here:
If you are a current customer, simply install the above version over your current server. After the install, your agents will update automatically.
For those of you that are new, Enterprise Remote Control is a all-in-one solution that allows you to easily watch and control your computers from anywhere.
This article describe how it all works:
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