I have an old friend that lives about a mile away from me. We went to elementary school together, and were best of friends until a little after high school…and we drifted as we got busy with our own lives.

Well… He still remembers me plunking away on my Commodore 64 back in the day, and figures I might know something about computers. He calls me right before my nightly walk and says he needs help getting his new computer on the Internet. Sure I say…I will walk to your house and we will get you setup in no time.

I was expecting to setup a broadband connection for him. When I arrived he had a modem in one hand, and a NetZero disk in the other. He had been working at it all night with no luck.

I sat down and started playing with it. Every time I tried to connect I would get a simple error message from NetZero saying it could not communicate with the modem.

I have my own PPP server at home with a private phone number, so I start trying to setup a connection to test with…and here is what I saw

Grr. I can’t select the dial-up option and it won’t tell me why. Worse yet I had no Internet connection to do research to find answers (Unless I wanted to walk a mile back to the house).

I checked the modem, and it tested out fine. It was a good old US Robotics external and it could dial out when I used it from hyperterminal with no problems.

I checked his user account…he was a full administrator.

One by one I disabled startup programs using MSConfig, with the thought that something was getting in the way of dial up networking.

Then I moved on to services. Started disabling the Anti-Virus, etc….and then…only then did I come across this service:

Yea. You see the arrow. It was disabled. I enabled it, and started the service. Didn’t even bother with my test PPP connection. Launched NetZero, and it connected on the first try.

Once connected I tried to find out why someone might disable this service. It looks like the previous owner had “Optimized” his system by disabling services that he did not need. Which is perfectly fine as long as you don’t need dial up networking.

As I walked back to my house I pondered this thought – My friend had told me this was the first time he had ever been on the Internet.

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