From time to time you will find that there are employees that receive time sensitive emails. This means if they are gone for a few days, and no one is around to answer…customers start to get testy.
I know the easy answer to this problem is to setup a distribution group. Have this group send to everyone in that department. This is not a convenient, or good answer in all cases. It may be only temporary, and you don’t want a whole group of people seeing confidential email.
The other way (And this is what I am going to show you today) is to temporarily forward all inbound mail to another user.
To do this you will need to be on the Exchange server. Open the user’s properties under Active Directory Users and Computers.
Click on the “Exchange General” tab.
Now that you are on that page, click on delivery options
Now, the options are shown. You can change the email to forward (1), and select the user you want to receive the email from active directory.
Second, you can also allow the user receive the email in addition to the user receiving the forwarded email. This can be accomplished by checking the “Deliver messages to both…” (2).
Click OK, and email is immediately forwarding to the new user.
Thats all there is to it.
When the user returns, you can simply switch it back to “None”, and the email is no longer forwarded.
{ 8 comments… read them below or add one }
Thank you very much. Appricate you taking the time to document this process.
Thanks for the help
Can the email be setup to forward to multiple addresses?
No, it cannot. You can only pick one email address to forward to. One way around this would be to setup a distribution group that sends to your multiple email addresses, and then set your forward to that dist group.
Great idea! Thanks!
“To do this you will need to be on the Exchange server. Open the user’s properties under Active Directory Users and Computers.”
I remotely access my exchange server form home to forward other people email to my email. When i right click on the user name go to properties.. There is not any Exchange tab. if anyone can tell me what could be the issue.
This is because your domain controller does not have the exchange tools installed. You can either install these tools from the Exchange CD, or simply remote into the exchange server and go to Active Directory Users and Computers
Hi
Email forward to group in Exchange
I need to be able to forward the email from a retired member of our staff to both the Buisness Manager and the Plant Manager. When I create the distribution group (not mail enabled), it does not show up as an option in the Object choice for [Exchange general --> Deliver Options] on the properties pages of the account in question. Is their a way for Exchange to auto forward mail to a group? I know you can in Outlook, but that does not help here. I would have sworn I had done this in the past, but if I have, its long since gone from AD. I do not need or want a mail-enabled group, just a distribution list, what am I missing?
please….