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Exchange Email – Forward to an external account

by Steve Wiseman on June 25, 2010 · 1 comment

in Email,Exchange,Exchange 2003,Exchange 2007


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It is not as simple as it sounds. You have Exchange, and want forward to an outside email address.

With some other email servers, there is a one line entry where you can add an external account. Not so with Exchange.

Lets me walk you through it.

First, you need to create a contact. You do this by getting on your domain controller. Open up Active Directory Users and Computers

Go to the place where you want to create the contact, right click and select new contact

New Contact

Click Next, and see that empty email address with the button next to it?

Contact Setttings

Click on it, and pick the SMTP address option

SMTP Address Settings

Click OK, and you can enter the external address you want to forward the mail to.

Email Address Settings

Click OK. Now you have your contact. What Next?

It depends on what you want to do. If you want to simply forward email for an existing user…simply go to the properties of that user and get to the “Exchange General” tab.

If you want to forward email via an internal account, then create a dummy user account and create a mailbox for it. Then go to the “Exchange General” section of the properties of that user.

User Properties

Click on the delivery options button.

Delivery Options

See the middle part, click the modify button and select the contact you created earlier. If you want email to go to the external account, and the local exchange user, make sure you check the option that says “Deliver Messages to both…”

Now. Click OK on all the boxes. Does it work yet? No. You need to wait a few minutes before Exchange will process all the changes. Keep that in mind when testing – or you might pull all your hair out.

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{ 1 comment… read it below or add one }

1 Miguel Ramirez December 4, 2012 at 5:35 pm

thanks

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Category Links - Windows Forum - Exchange Forum